Guidance for clear decisions
A plain-language guide to booking states, payments, changes, information boundaries, and support.
A request has a visible state. Review the service, coach, package, time, price, and policy before you send it, then follow the state shown in the app.
The price and policy should be visible before a payment step. Payment, booking, and session states are related, but they are not the same state.
Cancellation and rescheduling depend on the policy attached to the booking, its state, and the relevant time. Read the formal Cancellation & refunds policy when a plan changes.
A coach receives the information needed for an authorized coaching relationship. Your profile remains one account when you move between trainee and coach modes.
Use Contact support to report a booking, payment, privacy, or access problem. Include the email connected to your account and the booking reference when it helps, but leave out passwords, codes, and full card details. Fitnass support is not an emergency service; use your local emergency services when someone is in immediate danger.